Paradigm Recruitment
Matthew Bailes, Chief Executive

"In our new Executive Director - Customer we are looking for someone to champion the entire breadth of the customer agenda across the organisation, as well as lead one of the largest areas in our business."

Matthew Bailes, Chief Executive

About Us

Paradigm Housing Group is one of the leading providers of affordable housing in the South East, managing over 15,000 homes.

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Our Vision

Our new Vision has an increased focus on providing an excellent service for our customers and on safety and sustainability.

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Thank you for your interest in joining Paradigm Housing

Welcome and thank you for your interest in this role.

This is a very exciting time to be joining Paradigm. We have launched our new Corporate Plan that sets out a clear vision for the organisation – which includes commitments to providing excellent services and supporting our most vulnerable customers, as well as investing in our homes to address carbon emissions and fuel poverty. To help us achieve these objectives, we are embarking on a significant transformation programme and investing in new core IT and digital solutions.

We are a growing organisation, with an aim to develop 500 homes per year. We also want to be more local, so future growth will be focused in our core areas in Buckinghamshire, Hertfordshire and Bedfordshire. To support our consolidation in these areas, we recently completed the largest home swap in the sector’s history, taking 1,338 homes from Guinness, mainly in the Wycombe, Welwyn Hatfield and Milton Keynes areas and transferring 1,133 homes in Hillingdon and Hounslow.

In our new Assistant Director of Customers & Communities we are looking for two individuals to bring to life and deliver our aim of providing excellent services to tenants and homeowners. You will combine housing management expertise with your flare for reimagining services and championing the customer through end-to-end housing and community management services. We want you to play a significant part in ensuring we do the basics brilliantly through improving how we work and digitising services through our business transformation programme and new IT systems.

Paradigm is an ambitious organisation, with highly engaged colleagues and established set of core values. We combine this with an expectation of professionalism, a commitment to excellence, and an open culture in which we debate future challenges and opportunities and we are constantly looking for better ways to achieve our objectives.

If you would like to be part of our ambitious journey, I would welcome an application from you.

Matthew Bailes
Chief Executive

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