Paradigm Recruitment
Matthew Bailes, Chief Executive

"In our new Executive Director - Customer we are looking for someone to champion the entire breadth of the customer agenda across the organisation, as well as lead one of the largest areas in our business."

Matthew Bailes, Chief Executive

About Us

Paradigm Housing Group is one of the leading providers of affordable housing in the South East, managing over 15,000 homes.

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Our Vision

To make the very best use of our resources so we can provide new affordable homes and a fair deal for existing residents.

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Thank you for your interest in joining Paradigm Housing

Welcome and thank you for your interest in this role.

This is a very exciting time to be joining Paradigm.  We are about to launch a new Corporate Plan that sets out a clear vision for the organisation – which includes commitments to providing excellent services and supporting our most vulnerable customers, as well as investing in our stock to address carbon emissions and fuel poverty.  To help us achieve these objectives, we are embarking on a significant transformation programme and investing in new core IT systems.

We are a growing organisation, with an aim to develop 500 homes per annum.  We also want to be more local, so future growth will be focused on our core areas in Buckinghamshire, Hertfordshire and Bedfordshire. To support our consolidation in these areas, we recently completed the largest stock swap in the sector’s history, taking 1,338 homes from Guinness, mainly in the Wycombe, Welwyn Hatfield and Milton Keynes areas and transferring 1,133 homes in Hillingdon and Hounslow. 

In our new Executive Director - Customer we are looking for someone to champion the entire breadth of the customer agenda across the organisation, as well as lead one of the largest areas in our business, comprising our Customer Experience and Contact Centre teams as well as the end to end Housing Management function. We want someone to play a significant part in digitising and reshaping our core services, looking at new models of delivery taking full advantage of our business transformation programme and new IT systems.

Paradigm is a friendly organisation, with highly engaged workforce and established set of core values.  We combine this with an expectation of professionalism, a commitment to excellence, and an open culture in which we debate future challenges and opportunities and we are constantly looking for better ways to achieve our objectives.

If you would like to be part of our ambitious journey, I would welcome an application from you.

Matthew Bailes
Chief Executive

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